Terms

Last updated 6 October 2026 · pilot terms

These are the terms on which [company name to be confirmed] ("Enquio", "we") provides the Enquio service to a business ("you") during the pilot. They are written to be read, not skimmed. If anything here is unclear, ask us before you rely on it.

What Enquio does

Enquio reads enquiries that reach your business, replies to them in your name using the services, prices, areas and hours you set, asks customers the questions you have told it to ask, and books work into your calendar. It sends reminders and follow-ups you have switched on. It uses an automated language service to read messages and word replies; the decisions about price, time and what you take on come from your settings, not from the software's judgement.

The pilot

• Enquio is in pilot. It is provided free of charge until we tell you otherwise. If we introduce a charge, we will give you at least 30 days' notice and the price before it applies; you can stop using the service instead.
• Prices shown on our website are what we expect to charge after the pilot and may change before then.
• During the pilot we may change features, pause the service for maintenance, or end the pilot. We will tell you in advance where we can.
• There is no guaranteed uptime. The service runs on a single server; we take backups, but you should not treat Enquio as your only record of a booking.

Your responsibilities

• Your rules are yours. You are responsible for the services, prices, areas, hours and questions you enter, and for keeping them current. Enquio will act on them.
• Replies go out in your name. By default every reply waits for you to approve it. If you switch that off, you accept that replies, reminders and follow-ups will be sent automatically within your settings.
• Your customers' information. For your customers' personal information you are the controller and we are your processor (see Privacy). You must have a lawful basis to handle their information and to let us handle it for you, and you must tell them how it is used, for example in your own privacy notice.
• Connected accounts. You must have the right to connect the email account and calendars you connect. Disconnect them in the app if that changes.
• Acceptable use. Do not use Enquio to send unsolicited marketing, to contact people who have asked you not to, or for anything unlawful. Enquio honours customers who ask to be left alone, and so must you.
• Keep your sign-in codes to yourself and tell us if you think someone else has access to your account.

Our responsibilities

• We provide the service with reasonable skill and care and keep your information as described in our Privacy page.
• We process your customers' information only on your instructions, keep it confidential, protect it with appropriate security, help you respond to your customers' rights, tell you without undue delay if there is a breach affecting it, delete it when you close your account, and use only the service providers listed on the Privacy page. Those providers are bound by equivalent terms. If you need a signed data processing agreement, ask us.
• We do not read your mail or your customers' conversations except where you ask us to for support, or where needed to investigate abuse or a fault.

What we are not responsible for

• Work booked, quoted or declined because of the rules you set, or because of what a customer told Enquio.
• Loss caused by email, calendar or messaging providers being unavailable, or by them changing what their services allow.
• Indirect or consequential loss, lost profit or lost business. Our total liability to you in any 12 months is limited to the amount you paid us in that period, or £100 if you have paid nothing. Nothing in these terms limits liability that cannot lawfully be limited.

Ending it

You can stop at any time: disconnect your accounts and ask us to close your account, and we will delete your data within 30 days apart from anything we must keep by law. We can suspend or end your access if you break these terms, if the pilot ends, or on 30 days' notice. Either way you can export your data from the app first.

Changes and law

If we change these terms in a way that matters we will update the date at the top and email business owners. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.